Service Disruption

Incident Report for SageSure Agent Portal

Resolved

This incident has been resolved.

Posted Jul 24, 2023 - 12:40 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 24, 2023 - 09:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2023 - 09:11 EDT

Update

We are continuing to work on a fix for this issue. Quotes & Policies are loaded back for June and July, and that all missing content will load over the weekend.

Posted Jul 20, 2023 - 09:29 EDT

Identified

The issue has been identified and fix is being implemented. New and updated quotes will start appearing while we repopulate with all Quotes and Policies soon.

Posted Jul 19, 2023 - 19:08 EDT

Update

We are still continue to investigate the issue. In the meantime, you can still search quotes with the direct link workaround - https://agents.sagesure.com/#quotes/QUOTEID

Posted Jul 19, 2023 - 17:51 EDT

Investigating

A service disruption has been identified.
The following functions are impacted:
Quote and Policy Search

Posted Jul 19, 2023 - 16:52 EDT